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Knott's Berry Farm Complaint - Upset mom
Knott's Berry Farm Complaint

Knott's Berry Farm Complaint

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Upset mom


I recently took my family to Knotts, I purchased my tickets on line. I got (2) adults and (2) junior tickets. My 17yr old has severe Cerebral Palsy and is in a wheelchair and can't ride any of the rides offered. So I purchase a junior ticket for her. We got to the gates to go in and they ask me her DOB I told them,and they made me go to the window and made me pay the difference for an adult ticket which was $31 more. What upset me the most is I don't think it was fair to pay for an adult ticket when she can't do anything but watch everyone one else have fun. I dont't mind paying for her to go,just don't think it should be full price. We want her to enjoy herself and feel she has every right to be part of the family outing and it is great a socializing skill, but at the same time she is unable to participate in most of what Knotts offer. They didn't even acknowledge she was there. Another words they didn't even look up from the computer where the scan your ticket. I went to the window upset and commented that my daughter was severely handicapped and couldn't participate on any rides and again I felt ignored.I hope another family doesn't have to go thru this. It is already discouraging enough that most family parks aren't really set up for families with severely handicapped children, believe it or not they enjoy being part of everything like the rest of their family.


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